Articles under "leadership" category

Issue: WCO News 100 – Issue 1 / 2023

WCO develops a model to assess maturity of leadership programmes

Leadership competencies and skills oil the wheels of organizational progress and success. To support its Members in this field, the WCO has developed a Leadership and Management Development Programme. This article introduces the Maturity Model, one of the tools dev...

An assessment at four levels

The LMD Programme has developed a Maturity Model to support Customs administrations wishing to assess their level of maturity in implementing ...

Issue: WCO News 84

True leadership through greater awareness

Since 2015, Directors General of Customs and their executive teams have been able to participate in a ‘Top Executive Retreat,’ as a means of further strengthening their capacity in implementing change and in achieving organizational results. This article ex...

Issue: WCO News 90 October 2019
Investing in leadership should be an unwavering priority for all Customs administrations

Leadership development programmes are crucial to the lasting success of every organization. To support its Members in this field, the WCO has developed a Leadership and Management Development Programme. In this article, the Commissioner of Uganda Customs shares his...

Actioning knowledge gained back home

When I returned to Uganda, I recall the first action I took was to rally my team in order to go through the “visioning” process that I had been introduced to. Together, we began to...

Issue: WCO News 101 – Issue 2 / 2023
Testimony of a facilitator

Sunday morning, Christmas Day 2022. It is around 11 a.m. and my phone beeps. A message from Naomi, wishing me a Merry Christmas, just like every year since 2014. Warm memories come back to my mind as I reply to her with my Christmas wishes for her and her loved ones.

I met Naomi in 2013 at...

Let’s go back to Mauritius and to Naomi. She was quiet in the first few days of the LMD workshop, and she seemed somewhat uncomfortable in the group. She never took the floor on her own initiative. When she was invited to do so, she was gentle and soft-spoken. But her remarks were spot-on. We a...

Issue: WCO News 101 – Issue 2 / 2023
SARS partners with the WCO to strengthen leadership and management skills

In 2019, after being weakened to a point which compromised its efficiency, the South African Revenue Service (SARS) started rebuilding itself. Developing leadership skills was seen as integral to this process. This article explains how SARS has prioritized leadersh...

In 2019, after my appointment as Commissioner, the rebuilding of SARS commenced in earnest, focusing on restoring governance and integrity, as well as the capability to effectively collect revenue, improve compliance and facilitate legitimate trade.
Impact

On 3 April 2023, SARS announced the results of its work over the past four years. Encouraging positive trends include:

A 7% increase in revenue collect...

Issue: WCO News 101 – Issue 2 / 2023
An overview of Zimbabwe Customs’ journey

The Zimbabwe Revenue Authority (ZIMRA) Strategy for 2021 to 2025 has people as one of its key pillars, demonstrating the Administration’s commitment to investing in staff development. Leadership is one of the topics for which competency building has been sought. ...

In addition to these aspects, during the six-month training period participants also worked on actual projects, in teams of three, to enable them to put into practice the methods and concepts they had learned. On 10 March 2022, a graduation ceremony was organized to recognize their commitment and...