Articles under section " Focus: Developing leadership and management skills "

Sunday morning, Christmas Day 2022. It is around 11 a.m. and my phone beeps. A message from Naomi, wishing me a Merry Christmas, just like every year since 2014. Warm memories come back to my mind as I reply to her with my Christmas wishes for her and her loved ones. I met Naomi in 2013 at a Leaders...

Let’s go back to Mauritius and to Naomi. She was quiet in the first few days of the LMD workshop, and she seemed somewhat uncomfortable in the group. She never took the floor on her own initiative. When she was invited to do so, she was gentle and soft-spoken. But her remarks were spot-on. We all ...

In 2019, after being weakened to a point which compromised its efficiency, the South African Revenue Service (SARS) started rebuilding itself. Developing leadership skills was seen as integral to this process. This article explains how SARS has prioritized leadership and worked with the WCO Secreta...

In 2019, after my appointment as Commissioner, the rebuilding of SARS commenced in earnest, focusing on restoring governance and integrity, as well as the capability to effectively collect revenue, improve compliance and facilitate legitimate trade. SARS’ latest Strategic Plan[1] set the ambition ...

Impact On 3 April 2023, SARS announced the results of its work over the past four years. Encouraging positive trends include: A 7% increase in revenue collection; Some 12% growth in the number of trade transactions processed; Improvement from 62.6% to 63.9% in the voluntary compliance index, which ...

The Zimbabwe Revenue Authority (ZIMRA) Strategy for 2021 to 2025 has people as one of its key pillars, demonstrating the Administration’s commitment to investing in staff development. Leadership is one of the topics for which competency building has been sought. In 2022, ZIMRA won the 1st runner-...

In addition to these aspects, during the six-month training period participants also worked on actual projects, in teams of three, to enable them to put into practice the methods and concepts they had learned. On 10 March 2022, a graduation ceremony was organized to recognize their commitment and de...