In this issue: creating a culture of integrity, adopting competency based human resource management, piloting the new WCO Customs Integrity Perception Survey Online Tool, responding to extreme climatic events, launching on-site inspection service, developing an online examination platform to assess knowledge, and much more....

In this issue: simplifying VAT exemption claims for the export of low-value consignments, combating tobacco smuggling, strengthening capacity to control air passenger flows based on risk profiling, pooling data and intelligence in order to gain a better understanding of and tackle the issue of trade-based money laundering, developing a professional certification programme for Customs officers, recycling counterfeit products, using virtual reality to train officers, exchanging images of scanned cargo and much more....