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contents

Dossier
Putting people first
Untapping the potential of human resource management in Customs
Enhancing performance lies in helping employees to be aware of who they are and what drives them
Ensuring Staff Wellbeing and Psychological Health: Jamaica shares its experience
Qatar Customs invests in staff development
Managing organizational performance in a crisis period
An overview of Philippines Customs’ journey towards transformation
Ensuring gender equality and diversity: Indonesia’s experience
Australian Border Force Detector Dog Program
Competency-based approach to HR management: the experience of Abu Dhabi Customs
Panorama
The advance ruling system for tariff classification: the experience of Algerian Customs
Mozambique launches Electronic Cargo Tracking System
Customs’ role in border management increases in Belarus
Point of View
The virtues of virtual
Inter-dependence and fragmentation: an outlook on today’s maritime supply chain
Analysis of trade data pays off, so why is Customs not embracing it more widely?
Focus
Rules of Origin: Highlights of the second WCO Conference
Non-preferential Rules of Origin: “When you turn your back on an issue – it only gets bigger!”
Binding Origin Information: the experience of Germany
Revising RKC Specific Annex K: key aspects of the proposal and of its objectives

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